We want you to love our products as much as we do and we believe our quality is second to none. We believe in this so much that we offer an uncompromising six-month quality guarantee - which even applies to items purchased during the sale.

We closely monitor returns and exchanges made within our six-month guarantee period. While there is no fixed limit on the number of exchanges you can make, we may review activity that appears excessive or inconsistent with the intended use of our guarantee. If we believe our returns policy is being misused, we reserve the right to refuse future returns, exchanges, or orders. This helps us maintain a fair and sustainable service for all customers.

How much do returns cost?

If you request a refund, we will deduct CHF 9.95 from the total amount of your refund, to cover the returns delivery cost.

Can I make a return if I no longer have the original documents or paperwork?

You don't need to use the original packaging for returns, though you are welcome to if you stil have it. Just ensure the items are securely packaged, place any correspondence inside, and cover any old address details with the new label. Please note, as we have gone paperless, there will be no paperwork inside your order for return purposes. This is downloaded via our returns portal.

Can I return an item if I’ve removed the tags or washed it?

Sure, as long as your items are within our 6‑month return period, we’re happy to accept it back for a refund or exchange, even if you’ve removed the swing tags or no longer have the original packaging.

There are a few exceptions to this, so please refer to the FAQs below for further details.

Can I return a monogrammed item?

Monogrammed items cannot be exchanged or refunded.

Can I return an item that has been altered?

Items that have been altered in any way (including, but not limited to, sleeve shortening, adding pockets, trouser shortenings, jacket alterations, and shortening shirt tails), are non-refundable and non-exchangeable. There may be circumstances where we can arrange a replacement if the product has a manufacturing defect.

We cannot accept any items modified by a third party (a tailor for example).

How do I register a return?

If you are looking for return instructions, please click here.

Please note that return labels are valid for 28 days from the date of issue.

International returns information

Have you placed an order on our multi-currency site, through our partner, Global-E? Our returns policy is different - please click here.