The first step to cancelling an item in your order (or the entire order), is to contact us as soon as possible.
The best way is to call us directly at 0800 561 079 (Switzerland)
Please Note:
- English customer service will be available 7 days a week, from 9am to 3am UK time
- German customer service will be available Monday - Friday 8am - 6pm UK time, Saturday and Sunday 8am - 5pm UK time
- French customer service will be available Monday - Friday, 9am - 6pm UK time.
Rest of World/European Line: +44 20 8174 4100 (English speaking customer service)
If your order has not yet been dispatched, we may be able to stop, or amend it.